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How scr888play Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make a deposit, or contact our support team — and exactly what we do with it.

Account data protectedTouch 'n Go eWallet & Boost payment records securedNo third-party data salesRight to access your dataContact us to update or remove
scr888play How scr888play Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy requests — whether you want to see the data we hold, correct something on your account, or ask us to delete a record — go through the same support channels we use for account and payment queries. Our team handles privacy matters the same day they come in during operating hours. Players in Shah Alam and across Malaysia can reach us through any of the options below.

Team online

Live Chat

Start a live chat session directly from the account page. Our support team can pull up your data record, confirm what we hold, and log a correction or deletion request on the spot.

Email Support

Send a written privacy request to our support email. Include your registered account name and the specific data category you are asking about — we respond with a written confirmation.

In-Account Messaging

Log in, go to the help section inside your account, and send a message directly. This creates a tracked ticket so your request is not lost and you can follow the status.

DATA SECURITY & RETENTION

How We Protect and Manage Your Information

Security is applied at every layer where your data moves — from the moment you tap your Touch 'n Go eWallet PIN to confirm a deposit, through to the record kept in your account history. SSL encryption covers all data in transit. Account access requires password authentication plus a one-time code sent to your registered contact, so no one else can view or change your account even if they know your password. We keep data only as long as your account is active or as required by applicable regulations; once a retention period ends, records are deleted or anonymised.

Cookies and Session Tracking

We use session cookies to keep you logged in across mobile and browser. Analytics cookies are anonymised — they track page flows, not personal identity. You can manage cookie preferences in your browser settings at any time.

Payment Data Handling

Deposit and withdrawal references from Boost, GrabPay, and Touch 'n Go eWallet are stored to match transactions and resolve disputes. We do not store full wallet credentials — only the transaction reference and amount.

Account Security Steps

Every login from a new device triggers an OTP verification to your registered number. If you notice an unrecognised session under account activity, contact support immediately to lock access and review the log.

Your Right to Access and Correct

You can request a full summary of the personal data we hold on your account. If any detail is wrong — contact number, registered name, linked payment method — we will correct it within a reasonable time after verifying your identity.

Common Questions About Your Data on scr888play

These are the questions our support team receives most often about data and privacy. Each answer reflects how we actually handle data on this platform — not a generic policy template.

We collect your name, contact details, and the information you enter during account registration. When you make a deposit via Touch 'n Go eWallet or Boost, we log the transaction reference and amount to match it to your account.

We do not sell or rent your personal data. We share only what is necessary with payment processors like GrabPay or DuitNow to complete a transaction, and with service providers who operate under strict data agreements.

Retention depends on account status and applicable regulations. Active accounts retain full records. When an account is closed, data is kept only for as long as required by law, then deleted or anonymised.

Send a data access request via live chat or the in-account help section. Provide your registered account name. We will compile and return a summary of the personal data held on your account within a reasonable period.

Yes. Submit a deletion request through our support team. Where data is not required by regulation to be retained, we will delete or anonymise it. We will confirm once the process is complete.

Old payment references are kept in your transaction history for account verification and dispute resolution. Adding a new method like GrabPay simply creates a new record alongside the existing history — nothing is automatically deleted.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.