Moving Your Balance Back to Your Wallet
Withdrawals go back to the same payment method you used to deposit — a step we keep consistent so the payout path stays predictable. Head to the cashier, choose the withdrawal tab, and select your wallet or bank account. Players in Petaling Jaya and the wider Klang Valley area use Touch 'n Go eWallet or DuitNow most often for outbound transfers. Enter
the RM amount you want to move out, then pass the security check. Your account verification status affects how quickly we can release the funds, so completing KYC first keeps things moving.
- Go to the withdrawal tab — Inside the cashier, switch to the withdrawal panel. Your eligible payout methods appear based on your deposit history and verification status.
- Select method and enter amount — Pick Touch 'n Go eWallet, Boost, GrabPay or your linked bank account. Type the RM amount you want returned to your wallet.
- Complete the security check — We may ask you to confirm via OTP or re-enter your account password. This step protects your balance from unauthorised withdrawal requests.
- Track the payout status — Your withdrawal request moves to a pending state while we process it. Check the transaction history tab for a status update before contacting support.